what are the duties and responsibilities of servie crew

1 ANSWERS

1. Leonardo
   

   Well, it really depends where that service crew is working. But generally speaking, the duties are to serve the customer in an efficient, timely, and polite manner. "Polite" in the service industry kind of depends on the particular customer: you have to respond to their cues. Like, if they are a talker, then you should exchange pleasantries or have a little chat, depending on the context; but for another customer, small talk like that would be intrusive and not welcome. Expecting too much of service staff is unfortunately a common problem in customers. In my opinion, the customer is not always right. You want to try to keep the customer satisfied, but if someone isn't being reasonable, it's not your duty to deal with them: what you should do in that case is bring them to the manager.

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