I have bought this but can't get started. The massage balls are stuck at the bottom of the cushion and it is making a teribke noise. I wondered if there is a safey catch which should be removed before first use. I can't see anything obvious and there are no details of such in the instructions.
Any advice gratefully received
Gillian, Belfast
Tags: catch, Massager, Real, removed, safety, scholl, shiatsu