Hp Officejet Pro 8500 .

5 ANSWERS

1. Guest24753248
   

   I have a paper JAM how can I open the Print - carriage

   Report (0) (0)  |   7 months, 23 day(s) ago  

2. Guest24753248
   

   How can I Open The Print-Carriage acces door to clear apaper jam

   Report (0) (1)  |   7 months, 23 day(s) ago  

3. Mitchel
   

   
   Hp Officejet Pro 8500, is commonly used at my work place. There was a issue, lately with the cartidges ink, and a printer technician was called in. He thoroughly checked the printer, and found that the ink cartidges were having a problem in making a proper electrical contact.

   Report (0) (0)  |   1 year, 2 month(s) ago  

4. Guest22682033
   

   I have an HP Officejet pro 8500 and went through similar problem as you. I had changed all the cartridges but problem did not go away, called a printer expert in who charged me good money to tell me, "the ink cartridge does not make a proper electrical contact".  You may have the same problem with your HP

   Report (0) (0)  |   1 year, 3 month(s) ago  

5. Muhammad Uzair
   

   the ink cartridge-related error messages may occur due to one of the following reasons: * The ink cartridge does not make a proper electrical contact * The cartridge is bad or wrong * The cartridge is remanufactured or refilled To resolve the error, follow these steps: Step one: Check the print cartridges and clean the cartridge contacts Even if the cartridge is new, follow these steps to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge. 1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges. 2. Open the top cover or the cartridge access door in one of the following ways: * Pull the control panel forward and then lift the top section toward the back. * Open the access door on the left or right of the unit. This door may be located under the scanner glass lid on some flatbed products. * On many flatbed products, you raise the front center section of the unit to access the print cartridges. * Raise the cartridge access door on the front of the product. 3. After the print carriage stops moving, unplug the power cord. You must unplug the power cord to prevent the print carriage from moving. 4. Remove both print cartridges. 5. Verify that the part number on the cartridge is the correct part number for the all-in-one and that the carriage is not blocked preventing the cartridges from moving. Visit the following HP Web site for a cartridge compatibility chart. http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpa00586 6. The electrical contacts of the print cartridge are coated with a thin layer of grease to protect them from oxidation. This grease may inhibit the electrical connection and should be removed. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. This usually occurs with a new ink cartridge, but may also occur with an older cartridge. NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months). 7. Wipe the contacts with a dry, cotton cloth. 8. Reinsert the cartridges and lock them in place. 9. Close the top cover or access door and plug in the power cord. 10. If the error persists, repeat these steps. If further cleaning fails to resolve the error, proceed to "Step two: Clean the print carriage contacts" section. Step two: Clean the print carriage contacts Have the following materials available to clean the print carriage contacts: * Cotton swabs or any soft material that will not come apart or leave fibers (for example, a scrap piece of clean cotton cloth). * Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges). CAUTION: Be careful not to get ink on hands or clothing. To clean the cartridge contacts inside the product, follow these steps: 1. Turn on the unit. 2. Open the top cover or cartridge access door. 3. After the print carriage stops moving, unplug the power cord. 4. Remove both print cartridges. 5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage. 6. On models equipped with locking latches, lower the latches. 7. Wait five to ten minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding. 8. Reinsert the print cartridges when prompted and then close the top cover or access door. 9. If the message recurs, replace the print cartridge indicated by the message. * If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. 10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure. If the issue still persists, please click on the link below and install the firmware update: ftp://ftp.hp.com/pub/softlib/software3/COL4415/oj-14700-3/HpAiOFWUpdate2_2.exe NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box. 1. Download the file "HpAiOFWUpdate2_2.exe" to a local hard drive. Make note where (in which folder) the file gets copied. 2. The hp all-in-one software for the OfficeJet 6100 series must be installed on your PC before installing this firmware update. The OfficeJet 6100 series must also be connected to your PC and turned on before proceeding. 3. Locate the file "HpAiOFWUpdate2_2" on your hard drive and double-click the file to install the firmware update. This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further. You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback. Please visit our Owner Services Web site for details on keeping your HP and Compaq products up and running. http://www.hp.com/home/ownerservices

   Report (0) (0)  |   1 year, 8 month(s) ago