How to complaint about McDonald Canada to McDonald head office

by Guest17354884  |  8 years, 2 month(s) ago

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How to complaint about McDonald Canada to McDonald head office

 Tags: Canada, Complaint, head, McDonald, Office



  1. Guest28303502
    I am from dunnville Ontario. I usually go to store number 19419 on broad street. 3 times this month I tried to get a hot fudge sundae at this store and 3 times I was told the icecream machine was broken. how can they sell milkshakes and iceceam which is on their inside menu if they have no icecream. is this not false advertising? im getting very frustrated ! carolanne allen 400 queen st apt 204 dunnville Ontario n1a1j3

  2. Guest28137689

    To whom it may concern, I just returned home very frustrated over the McDonalds Restaurant Welland, On. Canada. I gave my order and repeated it 3x to the girl that I wanted 2 hamburgs with ketcup only. The one order was right. As I was eating the second hamburg I got through about half and bit into a pickle which i hate and notice their was mustard also on it. I returned in hope. to get another hamburg. The girl came and said she could not refund for another hamburg because it was half eaten. I told her I did'nt know it had everything on it until i had bite into the pickle. She said "Sorry"  So I paid for a full hamburg which i had not order that they got it wrong in the first place and left frustrated and hungry. I will "NEVER"  step foot in that store again. And I will tell my friends, neighbors, & relatives how i was treated at that store.   Donald Bradley 211 Beckett Cresent  Fonthill, Ont. L0S 1E4

  3. Guest28084360

    I have already complained to a service person in your Toronto office ,she said she would look after me and send me some coupons for money that I felt like I threw down the drain I had to pay for the call from Toronto since there is no toll free number .I had a Southwestern salad that was uneatable I got all the ribs of lettuce which were dry ,white and stringy .Almost 10 dollars down the drain and then I went to another community and ordered the Mclobster and I thought that I would get a taste of lobster it turned out to be 1tiny bean sized piece of lobster the rest was hunks of onions and a very slimy mess running up my sleeve another 10bucks down the drain..I ate there in good faith but no one even had the honor to answer my questions

  4. Guest28080463

     h**l-o my name is Russ and I am from Windsor Ontario. I was in the McDonald's at the 2780 Tecumseh Rd. location and was thoroughly disgusted and how operations were ran. A lady standing in the way of the counter with her mountain bike, carrying on a conversation with one of the employee's. I placed my order and stood there awaiting my meals, and when they arrived, it was wrong. Instead of taking care of me immediately, they started taking orders around me. Nine people were served after me and I was still standing there waitng for them to get it right. Let me tell you, I was not lovin' it at all. When McDonald's first opened, they had older people running things and that was good. They cared about the customer, and got your order right. Now you have a bunch of kids in there with lip rings, safety pins through their eye brows and the don't care. The only reason they are there is because their parent's made them get a job and McDonald's will hire you because the batch they hired last week quit. Why can't McDonald's go back a few years and gainfully employ people that actually want to work. So what if the man or woman is in her fifties, if they do it right and care about the job, then I say hire them and get rid of the kid that was forced to get a job or be thrown out of his mama's basement.

  5. Guest28069588

    I was at the McDonalds on Bowes St. Parry Sound on Sat. June 15. 2013. We were travelling home to Sudbury from Barrie and decided to stop. I ordered a kids meal and it took 15 min. to get my order. There was one lady talking and playing with her daughter and friend[lady was an employee] one young girl taking orders and one young man just standing there doing nothing. This is not the first time it has happened but it will be the last. I like McDonalds but this one is awful. Too bad its the one to serve travellers. Maybe the manager should keep an eye on the employees. The one girl taking orders also had to get them while the others did nothing.                Pam Carnrite  705-692-9126 e-mail

  6. Guest27929587

    How does one get a response from the TOP, when they've been denied a position as a manager, without ever having had an interview?

    I feel as though St. Albert, AB., Canada restaurant denied my application based upon discriminatory remarks made by the owner/employer. I want the individual to be denied to operate a franchise. Maybe, just maybe, My lawyer will beat this into your thick heads, that you cannot discriminate, "IN CANADA" like the losers in the US of  "a".

    I believe my lawyer and Canada Labour Standards, will have a "HAY-DAY", in court, with this one.

    McDonalds......You best get off your f***y, and deal with this, before it hits the courts, or worse, the public.

  7. Guest27879968

    Re: 980 O'Brien Rd, Renfrew, ON K7V 3Z4

    On Sunday Nov 4th, 2012 at 11:56 a.m. we odered 2 cheeseburgers, 2 small fries, and two small coffee.  The cheeseburgers sat on the tray for a least five minutes, then finally the fries and last the coffee.  The hamburgers where luke warm most of the fries where hard,  but we do have to say the coffee was great.  When we ordered it was not busy but it took so long to get our order.  On weekends you might wnat to put on some people that know what there doing.

  8. Guest23357746

    Okay, to 17418045, welcome to retail.  Some not all, but some managers prefer to keep their jobs over actually reporting anything that might cost the company money.  It isn't necessarily the manager but the VP's on up to the CEO's that drill this into you.  Trust me been there done that.

    To 18536407, you got food poisoning.  Somebody does somewhere everyday.  Either from restaurants or groceries they themselves have bought.  Welcome to Russian roulette.  You don't want to take the chance, don't eat anymore.  You can give yourself food poisoning just as easily.

    To 19255558 what do you expect for an eighteen year old?  He shouldn't have been a manger in the first place.  As for the complaint.  Good luck.  Hope you have better results then the rest of us.

    To 19599446  really??  I mean, yes we, Canadians have national pride and all but we're not Americans, we KNOW where we are.  I don't think we need a flag to remind us, even on Canada Day.  And did you think they might have a good reason for not having one up?  Torn that sort of thing? 

    To 20155602 did you actually go tell them when you noticed or did you 'just not have time?'

    To 20237514 they gonna go with the cheapest option they got.  Welcome to economics of the present day.  It's not right and they'll probably be pulling a 'Jack'n the Box' for those of you who remember that chain's problems back in the nineties.

    To 21661326 there's this small lettering, usually on the bottom of each slip that states 'contest in effect at location while quanties last.'  You might want to read that little stuff.  Use a magnifying glass if you have to.  Sheesh.  Oh, and they've cut back on the quantities to save money so some regions will actually run out before others do.  It's been a fact of life for a couple of decades at least.

    To 23249847 did you ask why they were out?  Or did you just assume that idiots ran the ordering process?  There could have unusual circumstances.  Or it just might not have been a promotion that was going as well as expected and the HO pulled it and sold out of their remaining stock.  Again, as above paragragh points out, there is little lettering usually along the bottom to cover that.

    To 23357563 and what were you doing?  Were you there just as they were trying to close?  Because if you were, they have every right to chuck you out on your butt.  They want to go home too and see their families occasionally.  Or did that not cross your mind? 

    Wow, out of thirteen posts only two were justifiable complaints and one an economic concern.  Most of the rest was sheer silliness on the parts of the posters.  Yes, they might seem like valid complaints to you but the one about the game and the other about the promotion were just.... I have no polite words.  And the one about the flag ...ugh.

    I'm not a fan of McDonald's, I don't eat there at all.  My choice.  But I'm not arrogant enough to think that if I don't point out that there is a part for a machine in my drink that it's still the companies fault.  Or that if I'm kicked out of someplace it's the staff that's delivering bad 'customer service.'

    I've been on the recieving end of just about all these kinds of silly complaints and for those who were polite enough to point them out and were patient about it I've gone above and beyond to help them where I could.  As for the 'people' who think customer service workers are their own personal punching bags, I've done nothing and will continue to do nothing.  The verbal abuse dolled out by the public, especially to fast food workers and cleaning services is appalling.  And unfortunately, publicly acceptable.

    So before anyone else puts a complaint on here, think about what you're complaining about.  Was there something you could have done to help yourself in the situation?  Is it really relevent or did it just irk you?  Will this make you look like some stuck up twit?  Did you read all the little words?  Think about it. 

  9. Guest23357563

    i went  to  downtown  kamloops   at 6 30 pm  the  manger   didnt streve me  i want put order   he said  i order  but  wount  let  stay  the  to eat   i never  did  no thing   that  my  complant  he said  i put  order   in  to  taake it with  me  if  dont  leven  he said  he will call the  cop   on me  on  victoria  street   kamloops  bc   and  ifig  he shouldnt  give  rough time   you guy  do  something  abount  it  ok  thank   im craig  my  email

  10. Guest23249847

    My name is Ron Kerr from Hamilton, today April 17th I went to one of your stores to buy one of your " Promotions " that you sent out in a flyer sometime early March about a Special Caramal Ice cream only to be sold in the month of April as an Easter surprise. Well for myself and anybody else from this day forward forget it there all sold out at this store and I was informed no other store had any more either. Easter is still 7 days away and your out. I hope I'm wrong but maybe next time your people are sitting at the round table, Easter is on the 24th so, 7 days before and 7 days after would of made the promotion a win win. Yes you sold out but you Failed on what the promotion was for.

                                                                Thanks Ron

  11. Guest21661326

    Why do you run a contestest until the 15th of the mth, yet it is only the 6th yet we order 2 meals this evening to hear the contest is now closed and no purchases contain monopoly slips any longer, none of our food purchases contained them???  As well this is my local mc donalds and there has been 3 occassions were I like your most expensive burger on your menu (double quarter ponder with cheese) and nothing in on for the monopoly play. So let me get this straight? the monoply is not worth playing because your suppiers do want to give out tickets to allow your patrions to win. I do have to admit when you come out with your contests I do eat more of your product to try and win but because you are proving your selves to be a sales gimmicks. I will not order again beleive me | I can honestly can live without mcdonalds now believe me when I say at least 10 people I know know how I feel and will think about it next time as well!

  12. Guest21582696
    This SHOULD be titled "How to Complain," NOT "How to Complaint." Hello.
  13. Guest21582696
    This SHOULD read "How to Complain," NOT "How to Complaint." Hello.
  14. Guest20237514
    This IS A GOOD DECENT MAN WHO TOOK THE TIME TO WRITE THIS AND HE SIGNED THE STATEMENT AND INCLUDED HIS CONTACT INFO: I'm sure those of you who aren't in the cattle business don't understand the issues here. But to those of us whose living depends on the cattle market, selling cattle, raising the best beef possible... This is frustrating. This will keep us from ever stopping there again, even for a drink. The original message is from the Alberta Cattle Feeders Association Canadian cattle producers are very passionate about this. McDonald's claims that there is not enough beef in Canada to support their restaurants. Well, we know that is not so. Our opinion is they are looking to save money at our expense. The sad thing of it is that the people of Canada are the ones who made McDonald's successful in the first place, but we are not good enough to provide beef. We personally are no longer eating at McDonald's, which I am sure does not make an impact, but if we pass this around maybe there will be an impact felt. Please pass it on. Just to add a note: All Canadians that sell cattle at a livestock auction barn have to sign a paper stating that we do NOT EVER feed our cattle any part of another animal. South Americans are not required to do this as of yet. McDonald's has announced that they are going to start importing much of their beef from South America . The problem is that South Americans aren't under the same regulations as Canadian beef producers, and the regulations they have are loosely controlled. They can spray numerous pesticides on their pastures that have been banned here at home because of residues found in the beef. They can also use various hormones and growth regulators that we can't. The Canadian public needs to be aware of this problem and that they may be putting themselves at risk from now on by eating at good old McDonald's. Canadian ranchers raise the highest quality beef in the world and this is what Canadians deserve to eat. Not beef from countries where quality is loosely controlled. Therefore, I am proposing a boycott of McDonald's until they see the light. I'm sorry but everything is not always about the bottom line, and when it comes to jeopardizing my family's health, that is where I draw the line. I am sending this note to about thirty people. If each of you send it to at least ten more (30 x 10 = 300) ... and those 300 send it to at l east ten more (300 x 10 = 3,000) ... and so on, by the time the message reaches the sixth generation of people, we will have reached over THREE MILLION consumers! I'll bet you didn't think you and I had that much potential, did you? Acting together we can make a difference. If this makes sense to you, please pass this message on. Larry Latam Sylvia Van Oene R.N. Occupational Health Services (HSD) XL Foods Inc. Lakeside Packers Brooks , AB.
  15. Guest20155602
    piece of orange juice machine in my drink this morning. picture anyone like to see it. like to hear from McDonalds about this other than getting a free meal to return the part.
  16. Guest19599446
    i live in st catharines ontario and i was very dissapointed not to see canada flag flying at macdonalds on canada day . you already have flag pole there . Maybe next year eh. Thank you for letting me vent . J wiebe
  17. Guest19255558
    my name is charles bolger I worked at mcdonald in labrador city nl. I worked for mcdonald for almost one year after some time I was promoted to swing manager. they hired a new manager 18 years old I went to work from four to closing the new manager was to have enough people there to help me run the shift there were only two people there so Icalled the new manager he told me to shut down at 8 oclock the drive true was only open the owner demoted me saying it was my decision to close early but i did call the manger i was following orders now I am out of a job what can I do I will be contacting human rights to file a complaint thanks Charles
  18. Guest18831291
    My recent experience with the McDonald store employee Ms. Harjeet was very unpleasant. This store located in the Walmart at Islington Ave./Rexdale intersection in Toronto area. She was extremely rude and unfriendly. I am also working in a big retail company and can understand that a simple smile can make a huge difference. When my daughter went for refilling the coke, she refused to refill and when when I requested, she didn't even bothered to look at us. This was my second bad experience and probably my last meal in that McDonald store.
  19. Guest18831291
  20. Guest18536407
    I got a sausage and egg McMuffin, hash browns and coffee on Monday May 3rd at the Penticton Mcdonalds on Main Street. Within an hour, my head started to pound and within two hours I was throwing up violently. This went on for about an hour and a half until I had thrown up everything I ate there. I believe it was food poisioning. I am not seeking any reward, just wanted you to know that I probably will not eat at McDonalds again.
  21. Guest17418045
    I am very concerned about an incident that took place in Ottawa at the Bank and Wellington/Queen Street McDonalds. I was there at 3:20 Friday, March 19, 2010 and while waiting to be served I saw an employee (female)who went to get fries and she slipped and fell on the floor. She slowly got up and looked very shaken. There was a person at the the cash who just turned around and looked and then turned back. No body came to help her and only one person asked if she was okay. She got up and was very embarrassed and came back to the cash and proceeded to serve me. I asked her if she was okay and she said she was but I could tell that she was very upset. I asked where her manager was and it was the person standing beside her who, when she fell, looked back and then continued working. I could not believe that the manager of the store would not have gone to help her or ask for someone to help her out. I said to the manager that she should fill in an accident/incident report and she said that she didn't have to do that. I told her she should fill one in and she said "no I don't have to fill one in because she is not hurt" How does the manager know if she is hurt or not, she didn't say one word to her or ask how she was. I told the employee to ignore what the manager just said and to ask for an incident report because she is entitled to complete one. What happened if she was hurt and was too shy and embarrased to say anything. The manager should have at least asked how she was and asked if she needed to be relieved for a little while or needed some water or anything. No she totally ignored her after she fell. This manager is not suited for that job and should be displined for what happened today. I would appreciate if you could respond to my complaint as I am very concerned about how the manager treated the employee. I am sure at McDonalds you are employee oriented and upper management would be appalled to know one of their employees was treated like this. I never put in complaints but this has been bothering me all afternoon and I feel it is my duty to report this. Nancy Cannon e-mail address

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