I am currently attempting to terminate my service with Direct TV. When I ordered this service a year ago I was told that I had to pay a $200.00 deposit due to my credit score. That was not a problem I paid the money. I was also told I would get this deposit back in a year. I called to find out what I needed to do to recieve my deposit and was told that it was non-refundable and that my contact was not for a year but for 18 months. I then asked what was the early termination fee and was given three different amounts by three different individuals. ($149, 120,120) I asked for the contract to be sent as I was certain I had not signed such an agreement. I was told to look at the installation order ( which was blank and not signed by me. The technician just handed it to me and did not ask for a signature. I was then told to go to their web site. I requested they send me a copy of any agreement and I was told no. I was treated rudely to say the least, and extremely unprofessional. When asking for a supervisor I was told that wouldn't make any difference. I asked for corparate headquarters and was given a PO Box in Colorado. I want my deposit refunded and this service terminated. This has been a horrible experience. Please help.
Tags: direct, TV
Get alerts when some one else answer on this question